Forgive but Don’t Forget Bad Customer Service
There are some companies you trust. Some that provide great service on such a consistent basis that if they slip up, you are quick to […]
Continue reading »Category: Bad Customer Service
A Customer Experience Concern That Has Steeped Far Too Long
I’m in a quandary and I could use some help. I am an avid drinker of green tea and have a favorite brand who shall […]
Continue reading »
An Exasperating Experience With A Pizza
On a recent trip to breakfast with my family, I was reminded of a particularly frustrating experience I had at the pizza place next door. […]
Continue reading »
My Guilty Little Customer Experience
I have a public service announcement for all stores where shopping occurs. I’m a guy therefore I do not like shopping. Be nice to me, […]
Continue reading »
All Aboard the Customer Service Train
ALLLLLLLLLLLLLLLLL ABOARD! Welcome! You have just hopped on the customer service train! Choochooooo! Better double check your ticket though–are you about to board the the […]
Continue reading »
A Dark and Stormy Customer Service Tale
It was a dark and stormy night. I was fast asleep, curled in my blankets, drooling on my pillow and dreaming of sunshine and rainbows. […]
Continue reading »
Names Are A Big Deal
This post was originally published on Shep Hyken’s blog as a guest post and I wanted to share this with our readers as well. Hyken […]
Continue reading »
Be A Company That People Tell (Good) Customer Service Stories About
A colleague shared a bad customer service story with me the other day and it really got me thinking. Before I tell you what I’m […]
Continue reading »
Customer Service: If You’re Not Getting Out Of Your Chair, You’re Doing It Wrong!
As parents we try to save the “E” word for special occasions. Of course I’m talking about the word “Emergency.” Last week I was sitting […]
Continue reading »
A Customer Service Pop Quiz
POP QUIZ! Grab a piece of paper or open a note pad on your computer and jot down your answers to these two questions: 1. […]
Continue reading »