Bad Customer Service Archives - Page 6 of 8

A “Train” of Customer Thought

Posted on September 26, 2013 by Jenny Dempsey

As a new resident of New York City, I’ve traded my car wheels for my own two legs and the subway. With brand new experiences […]

Bad Customer Service, Customer Experience, Jenny

Don’t Make Your Customers Go The Extra Mile To Correct Your Mistake

Posted on September 25, 2013 by Jeremy Watkin

I’m currently in the midst of reading the book “Service Failure” by Jeff Toister and was reminded of one of the worst service failures I’ve […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

Spin Me Right Round

Posted on August 5, 2013 by Jenny Dempsey

See that record? That’s how I felt recently while talking to a provider. Spin. Spin. Spin. In circles. Over and over and over. Getting no […]

Bad Customer Service, Customer Experience, Customer Service, Jenny

Why Bad Customer Service is a Good Thing

Posted on June 28, 2013 by Jenny Dempsey

Before you all cringe and yell, “Are you drunk or something?” let me explain myself. We all know the saying “Learn from your mistakes”, right? […]

Bad Customer Service, Customer Experience, Customer Service, Jenny

Have a Heart: The Importance of Empathy in the Doctor’s Office

Posted on June 13, 2013 by Jenny Dempsey

In April 2013, I was preparing to undergo surgery. After taking several lab tests, they found I failed my EKG and had to be referred […]

Bad Customer Service, Customer Experience

Customer Service Nightmares

Posted on May 21, 2013 by Jeremy Watkin

What thoughts go through your head when you hear particularly negative feedback from an employee or customer? Think of the plethora of emotions and feelings […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

Repeat After Me. To Assume Makes An…

Posted on May 14, 2013 by Jeremy Watkin

Sunday was Mother’s day and I’m reminded of a simple yet powerful lesson my mom taught me when I was growing up. I have a […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

The Waiting Line

Posted on April 29, 2013 by Jenny Dempsey

I ventured out to Guitar Center this past Saturday to purchase a microphone and stand for a music performance I was playing the following afternoon. […]

Bad Customer Service, Customer Service, Jenny

Convenience Over Good Service: What’s Your Take?

Posted on April 24, 2013 by Jenny Dempsey

Admission: I often shop at convenient store locations over stores with good customer support. Yikes, as a customer service supervisor, I’m embarrassed […]

Bad Customer Service, Jenny