Discount Tire Gives Awesome Service…For No Additional Charge
For those of you that remember my post about being a Smile Collector, Erica, our Chief Smile Collector was kind enough to share a great […]
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Carrots and Customer Service: What’s Up With Your Tone Doc?
Happy Friday everyone! In this hangout we discuss email communication. Jenny has her own special way of sending smiles over the Internet that will give […]
Continue reading »Coffee And Customer Service: Restorative
In our most recent Strengthsfinder discussion, we focused on the “restorative” strength. This is an invaluable strength for awesome customer service representatives. We hope you […]
Continue reading »Coffee And Customer Service: Avoiding The Word NO
We didn’t plan on doing a hang out this morning but had such a lively discussion in our morning meeting today that we thought it […]
Continue reading »Coffee And Customer Service: Being On Time!
In today’s hang out, I called upon my good friend Jenny for help in being on time to meetings. I am one of those people […]
Continue reading »Coffee and Customer Service: Being Uniquely Awesome
In our latest Coffee and Customer Service Hangout, we talk about the importance of celebrating the unique awesomeness in each one of our customer service […]
Continue reading »Coffee And Customer Service: Hangout with Margerita De Miranda
In this special Google+ hangout we had the pleasure of hanging out with our good friend Margerita De Miranda to talk about all things customer […]
Continue reading »Coffee and Customer Service: Relay For Life
In this very special hangout we don’t talk about customer service at all. We talk about our upcoming participation in Relay for Life by the […]
Continue reading »Coffee And Customer Service: The National Acronym Act
I was in a meeting recently and one of my coworkers looked at a PowerPoint slide and said “You are in violation of the National […]
Continue reading »Coffee and Customer Service: “Under The Same Umbrella”
In this hang out, Jenny (@jennysuedempsey) and Jeremy (@jtwatkin) talk about one challenge we face in customer service for Phone.com. We have our customer service […]
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