Customer Experience Archives - Page 27 of 52

A Very Happy Customer Service Lands’ End-ing

Posted on June 23, 2015 by Jenny Dempsey

Ah yes, there is nothing like a happy ending! Especially when it comes to customer service. Are you with me? My friend Heather, that I have […]

Customer Experience, Good Customer Service, Jenny

4 Customer Service Excerpts From My Travel Diary

Posted on June 22, 2015 by Jeremy Watkin

My wife and I were afforded the opportunity to leave the kids with their grandparents for the weekend and getaway to Portland, Oregon. This particular […]

Bad Customer Service, Customer Experience, Customer Service, Good Customer Service, Jeremy

Burger, Fries And A Customer Service Surprise

Posted on June 18, 2015 by Jenny Dempsey

My sister ventures out to Los Angeles to pick me up from the airport on a Friday evening after I arrive back from a two week vacation in […]

Bad Customer Service, Customer Experience, Jenny

4 Lessons Learned From The Five9 User Conference

Posted on June 17, 2015 by Jeremy Watkin

As a customer of cloud contact center software company, Five9, I was recently invited to attend a user conference to learn all about their new […]

Contact Center, Customer Experience, Customer Service, Jeremy

Unsuspecting Acts Of Kindness In Customer Service

Posted on June 16, 2015 by Jenny Dempsey

Stuck at a stoplight at a busy intersection, I notice a homeless man standing on a corner. He holds a sign asking for spare change […]

Customer Experience, Customer Service, Jenny

5 Monday Customer Service Must Reads

Posted on June 14, 2015 by Jeremy Watkin

One of the most important things you can be doing consistently as a customer service professional is routinely reading blogs and articles about your craft. […]

Customer Experience, Customer Service, Jeremy

A #CX Suggestion For My Local Starbucks

Posted on June 8, 2015 by Jeremy Watkin

I met a colleague at the local Starbucks earlier today to talk about a few things. Upon walking into the store, I noticed the barren […]

Customer Experience, Jeremy

5 Ways To Be Your Customer’s Hero

Posted on June 3, 2015 by Jeremy Watkin

I recently had the opportunity to read the brand new customer service and experience book, Be Your Customer’s Hero, by Adam Toporek. Having reviewed many customer […]

Books, Customer Experience, Customer Service, Jeremy