Saying Goodbye Should Be Difficult
One key step in moving to a new state is canceling a variety of services in the old location and starting up a new set […]
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Customer Loyalty For The Price Of A Cup Of Coffee
This post was originally published on September 29, 2015 on the FCR blog. Click here to read the original. It’s National Coffee Day and I […]
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CSAT, NPS, or CES. Which Survey Is Right For You?
This post was originally published on the FCR blog on September 25, 2015. Click here to read the original. In the words of Mugatu (Will Ferrell) […]
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3 Ways To Find Valuable Customer Experience Insight
This post originally appeared on the FCR on August 28, 2015. Click here to read the original. I’m 6’4” tall so I don’t typically spend […]
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Customer Service: Pretty Please Get it Right the First Time
This article was published on the Glance blog on August 20, 2015. Click here to read the original post. The move I recently had the […]
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A Customer Experience To Chomp On
I’m proud to say that I made it to my early 30s with absolutely NO cavities! [APPLAUSE] I do however have a few teeth with […]
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When Pigs Fly In Customer Service
The last baby goose at the local feed store went home with my sister and I, as a gift from the owner. More likely, it […]
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How To Prevent Snake Overload On Your Customers
My father works at a lakeside campground up in the hills of Los Angeles County. As a child, there were a few times in my memory […]
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If You Want Me To Take Your Survey You’d Better Smile First
The expression “going postal” exists for a reason. While it refers to some very tragic incidents from the past, it also points to a much […]
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3 Steps To Meaningful And Lasting Connections
I’ve written about my favorite Greek restaurant, Victor’s Kafe in the past. Today I want to spend a little time talking about Tyler and what […]
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