Un-Bursting Bubbles in Customer Service
Nothing beats a positive customer experience story shared over a glass of wine after a busy day. Here’s a story for the WIN: My Aunt Robin […]
Continue reading »Category: Customer Experience
2 Easy Ways to Not Turn Your Customer Away
I need to ship a guitar. I didn’t want to go dumpster diving in the high desert of Southern California, with the rattlesnakes and tarantulas, so […]
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Another Choose Your Own Customer Service Adventure
I live with my sister right now and was in need of stocking up on food for the week. So, where else would we go […]
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5 Surefire Ways To Knock The Socks Off Your Customers
Today was one of THOSE days! Ask me how I can tell. I called Victor’s Kafe, the local Greek place, to order my favorite salad–a […]
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Your Customer! Your Problem!
My latest fun customer experience is brought to you courtesy of my bank. Ten days ago I received an email that I only sort of […]
Continue reading »Coffee And Customer Service: Phone Support Pet Peeves
Don’t you hate it when phone support folks put you on hold with no warning, or rush you off the phone, or say they are […]
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3 Ways to Effectively Place a Customer On Hold
You’re busy. Your phone stops working. Now you have to call tech support. [insert sigh of desperation here] “I’d LOVE to call tech support today […]
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The Little Things Keep The Big Things Running In Customer Service
It all began when a bolt in my right front brake fell out while I was driving up a hill one evening in San Diego. […]
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Let The Customer Be Right…Even When They’re Wrong
I never attempt to hide the fact that I am a loyal Costco shopper. Nothing gets me more excited than a two-pack of Kirkland Natural […]
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Don’t Tow Your Customer Along With Bad Service
Last week, I shared post #1 titled Pushing Kindness of my recent (and scary) car adventure. It was a short post highlighting the random kindness […]
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