Coffee And Customer Service: Phone Support Pet Peeves

Don’t you hate it when phone support folks put you on hold with no warning, or rush you off the phone, or say they are going to call back and then don’t, or just say no with no alternatives or explanations presented? In today’s hangout, we talked about some of our pet peeves of phone support and shared some healthy alternatives. If you are a customer service professional, leave a comment or tweet at us with some of your pet peeves.

Stay tuned next week for a discussion on written support pet peeves!