Fighting Customers Indicates A Bad Customer Experience
As a 6’4″ business traveler, a recent post on CNN titled Don’t ban reclining seats, ban jerks on planes, caught my attention. To summarize the article, a […]
Continue reading »Category: Customer Experience
Would You Clean Up The Mess Of Your Customer?
This past Saturday, August 30th, I took a flight from Pennsylvania to California, via US Airways. I had a window seat in the last row of […]
Continue reading »
Coffee and Customer Service: Cultivating Awesome Customer Experiences
In today’s hangout, we had the privilege of speaking with Nate Brown from CustomerCentricSupport.com. This was a wonderful opportunity to discuss our three part series […]
Continue reading »
It’s Not Always So Obvious For Your Customer
There is a UPS Distribution Center right down the street, about two minutes away. Convenient, huh? Especially since I’m moving cross country and need to […]
Continue reading »
Do It Right For Your Customer, Even If It Means Canceling
My pup, Miso, is a member of the PetSmart Banfield (@Banfield) Wellness program. The program is designed to cover shots and vet visits plus discounts on flea […]
Continue reading »
4 Ways To Stop Scaring The $#!@ Out Of Your Customers
On a recent walk through my neighborhood with my kids and dog, a sign in a front yard caught my attention. The sign (pictured) read, […]
Continue reading »
Cultivating Fantastic Customer Experiences – Part 3
In part one of this series, Nate Brown (@CustomerIsFirst) talks about putting the focus on the employee experience to benefit the customer experience. Then, Jeremy […]
Continue reading »
Let’s Play: “Who Is Your Customer?”
We all have customers but sometimes it’s not as obvious WHO they are. And, sometimes you have more than ONE set of customers. I’m not putting […]
Continue reading »
Flaunt That BIG Personality!
Last Sunday I completed the America’s Finest City Half Marathon. It’s a beautiful San Diego race from Cabrillo National Monument, along the harbor, and ending […]
Continue reading »
Cultivating Fantastic Customer Experiences – Part 2
In part one of this series, Nate Brown talked about the dangers of rocky soil, also known as a poor employee experience. I’d like to take […]
Continue reading »