Customer Experience Archives - Page 35 of 52

Doctor Who Knows Customer Service

Posted on June 26, 2014 by Jenny Dempsey

I am revealing a new level of my nerdiness here: I’m a huge Doctor Who fan. And, if you know me, you know I love connecting things […]

Customer Experience, Customer Service, Jenny, Leadership

Does Your Service Pass The Friend Test?

Posted on June 19, 2014 by Jeremy Watkin

Is it just me or do you get uncomfortable when friends and family want to visit your business or call your contact center? Why is […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

A Review Of Bob Thompson’s “Hooked On Customers”

Posted on June 18, 2014 by Jeremy Watkin

Over the past year, we have had the fantastic opportunity to contribute articles to CustomerThink.com, and have found the site to be an amazing compilation of […]

Books, Customer Experience, Customer Service, Jeremy

Help Customers With Worries Without Ignoring Your Own

Posted on June 17, 2014 by Jenny Dempsey

I begin my post today with a quote: “Let our advance worrying become advance thinking and planning.” – Winston Churchill If you know me, you […]

Customer Experience, Jenny

Customers or Employees First? Yes!

Posted on June 13, 2014 by Guest Author

While there is no one agreed-upon definition, employee engagement is usually thought of as a measure of an employee’s job satisfaction and commitment to the […]

Customer Experience, Customer Service, Motivation

Three Ways to Empower Service Reps: Authority, Insights and Motivation

Posted on June 9, 2014 by Guest Author

Empowerment is one of those fuzzy words that can mean many different things. In my view, you need three elements to put the concept to […]

Customer Experience, Customer Service, Motivation

Customer Service is People Helping People

Posted on June 6, 2014 by Jenny Dempsey

It is a crowded evening, during rush hour foot traffic on the New York City subway. We have just approached my stop. A herd of people, […]

Customer Experience, Jenny

Raise the Bar, Not Your Voice, in Customer Service

Posted on June 5, 2014 by Jenny Dempsey

I sneak out of the office around 11am to beat the lunchtime rush at Fresh & Co, a salad, sandwich and soup shop in New […]

Customer Experience, Jenny

I’m Diggin’ The True Value Experience

Posted on June 4, 2014 by Jeremy Watkin

I am a frequent shopper at the large home improvement warehouses and as a home owner have spent quite a bit of time and money […]

Customer Experience, Jeremy

3 Quick Ways to Whip Up Creative Customer Service

Posted on June 3, 2014 by Jenny Dempsey

To celebrate my boyfriend’s 30th birthday, we keep it low key and go to our favorite burger place, Zinburger for a meal of epic proportions (seriously–these burgers […]

Customer Experience, Good Customer Service, Jenny

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