Customer Experience Archives - Page 39 of 52

3 Tips for Gaining Clarity in Customer Service

Posted on March 4, 2014 by Jenny Dempsey

Over the past two weeks, I’ve taken Don Miguel Ruiz’s wisdom and shared two of The Four Agreements and how they relate to customer service. […]

Customer Experience, Jenny, Motivation

Walk the Walk & Talk the Talk of Customer Service

Posted on February 27, 2014 by Jenny Dempsey

Context Travel knows customer service. Offering a wide variety of walking tours for the “intellectually curious”, they guide their customers through areas chock full of […]

Customer Experience, Good Customer Service, Jenny, Motivation

Friday Customer Service Round Up

Posted on February 21, 2014 by Jeremy Watkin

In this post, we want to take a few moments to share a handful of articles we read that influenced our customer service thought this […]

Customer Experience, Customer Service, Jenny, Jeremy

Listen, Verify, Satisfy

Posted on February 13, 2014 by Jeremy Watkin

Two recent customer service experiences have reminded me of the importance of actively listening to our customers. Let me start with the bad. We recently […]

Bad Customer Service, Customer Experience, Customer Service, Good Customer Service, Jeremy

Customer Feedback Is An Opportunity For Awesome

Posted on February 6, 2014 by Jenny Dempsey

Here at Phone.com, we respond to both POSITIVE and NEGATIVE feedback. Yup, both are equally important. We want to thank customers for even taking the […]

Customer Experience, Jenny