Customer Experience Archives - Page 44 of 52

Pretend Customer Service

Posted on October 2, 2013 by Jeremy Watkin

I’m going to share a secret with you that only my parents, siblings and wife currently know. When I was a child I had an […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

Want to Communicate Better? Then Shut the Heck Up!

Posted on October 1, 2013 by Guest Author

Do you ever bore yourself with your own stories? Can’t remember what it sounds like to hear laughter after you tell a joke? Are you […]

Customer Experience, Customer Service

The Future of Customer Service

Posted on September 30, 2013 by Guest Author

For me, customer service is a lot like my weekly running routine. I find the biggest hill in the neighborhood, run up it as fast […]

Customer Experience, Customer Service

MeetUp With Communicate Better Blog

Posted on September 27, 2013 by Jenny Dempsey

With our most professional demeanor (would you expect anything less?), Jeremy Watkin (@jtwatkin) and Jenny Dempsey (@jennysuedempsey) would like to extend the invitation for YOU […]

Customer Experience, Customer Service, Jenny, Jeremy

A “Train” of Customer Thought

Posted on September 26, 2013 by Jenny Dempsey

As a new resident of New York City, I’ve traded my car wheels for my own two legs and the subway. With brand new experiences […]

Bad Customer Service, Customer Experience, Jenny

Don’t Make Your Customers Go The Extra Mile To Correct Your Mistake

Posted on September 25, 2013 by Jeremy Watkin

I’m currently in the midst of reading the book “Service Failure” by Jeff Toister and was reminded of one of the worst service failures I’ve […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

Talk Like a Customer Service Agent

Posted on September 19, 2013 by Jenny Dempsey

Avast me hearties! Alas, it is International Talk Like a Pirate Day, one of me favorite days of t’ year. Before I go drink a […]

Customer Experience, Customer Service, Jenny

Lay Down Thy Devices And Communicate Better

Posted on September 18, 2013 by Jeremy Watkin

I’ve been thinking a lot about multitasking since reading a blog post by Jeff Toister entitled “Why Multitasking Hurts Customer Service.” For the longest time, […]

Customer Experience, Customer Service, Jeremy, Leadership