My 6 Daily Priorities as a CX Leader
What does a day in the life of a CX professional look like? One of the reasons I asked this question recently during the daily […]
Continue reading »Identifying Our Customers And Serving Them Better
What does a day in the life of a CX professional look like? One of the reasons I asked this question recently during the daily […]
Continue reading »Shep Hyken has for a while been one of the top influencers and thought leaders in the customer service and experience space. And it’s been […]
Continue reading »I was recently cleaning out my inbox and saw a notification from Nextdoor.com. In it, one of my neighbors asked if we were in danger […]
Continue reading »Great customer service has so much in common with a great streak. When I think of streaks, I’m reminded of Joe DiMaggio’s 56-game hitting streak, […]
Continue reading »One single ant crawls across my kitchen counter. That one ant has many friends somewhere in a deep cranny of my old flat, just waiting […]
Continue reading »The stars aligned in a way when the windshields on both of my cars were cracked and in need of repair. Having known of a […]
Continue reading »On a recent road trip with my family, we pulled off the freeway for a quick lunch. We stopped at a restaurant with a drive-thru, […]
Continue reading »I’m a sucker for a good inspirational quote and recently had the opportunity to join Neal Topf and Paul Catherall on the Fireside Chats Without […]
Continue reading »The CX Question of the Day (#CXQOTD) for June 4 was, “Is surveying customers absolutely necessary?” You can click here to check out my answer […]
Continue reading »After a series of vacuum cleaners that lasted two or three years before biting the dust, we finally took the plunge and purchased a Dyson. […]
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