
Stimulating Thoughts on Reducing Customer Friction
Who doesn’t love a good workaround? A system doesn’t work as expected, so we contact customer support and they say something like, “install this free […]
Continue reading »Identifying Our Customers And Serving Them Better
Who doesn’t love a good workaround? A system doesn’t work as expected, so we contact customer support and they say something like, “install this free […]
Continue reading »In a household with three elementary age boys, it may not come as a surprise that we’re inundated with Legos. In fact, I’m pretty sure […]
Continue reading »I’m about six months into my role as Director of Customer Support at NumberBarn — and in this role, I have the pleasure of interacting […]
Continue reading »My favorite vegan fast food chain, Plant Power, makes delicious food. Their service is top notch with friendly team members and an upbeat, casual environment. […]
Continue reading »I was recently with my father-in-law at a doughnut shop. The line was fairly long and not moving quickly. The person behind the counter serving […]
Continue reading »I was trying to remember where I originally heard or read the concept, “One to say yes. Two to say no.” Of course, it was […]
Continue reading »This article was originally published on CustomerThink and is being reposted with permission from the editor. Click here to read the original. My first job […]
Continue reading »Early in my career as a customer service leader, I worked for a company that had a tradition of ordering lunch for the entire office […]
Continue reading »What does a day in the life of a CX professional look like? One of the reasons I asked this question recently during the daily […]
Continue reading »Shep Hyken has for a while been one of the top influencers and thought leaders in the customer service and experience space. And it’s been […]
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