Customer Experience Archives - Page 3 of 52

Online Reviews: A Window Into the Truth About Your Company

Posted on May 5, 2021 by Jeremy Watkin

Since beginning my new role as a customer service and experience leader, I’ve gained a bit of new experience. I, along with my team, am […]

Customer Experience, Customer Service, Jeremy

“A CX Moment With Calm” Along With 6 Other Recent Updates

Posted on April 14, 2021 by Jeremy Watkin

I periodically have a variety of updates and resources that I’ve contributed to that I want to share on this blog. This won’t be a […]

Contact Center, Customer Experience, Customer Service, Jeremy

5 Favorite Quotes from “Excellence Wins” by Horst Schulze

Posted on March 25, 2021 by Jeremy Watkin

For those of us in the business of serving customers, when Horst Schulze, co-founder and former president of the Ritz-Carlton Hotel Company speaks, we listen. […]

Books, Customer Experience, Customer Service, Jeremy

Lessons from the Slow Play

Posted on March 9, 2021 by Jeremy Watkin

Lately, I’ve been partaking in a variety of different activities in my life that require a bit of a time commitment. These include home improvement, […]

Customer Experience, Customer Service, Jeremy, Motivation

5 Essential Qualities of a Thought Leader

Posted on February 19, 2021 by Jeremy Watkin

It was such an honor to be recognized as a top contact center and customer experience thought leader by ICMI for the seventh year in […]

Customer Experience, Customer Service, Jeremy

Stimulating Thoughts on Reducing Customer Friction

Posted on February 8, 2021 by Jeremy Watkin

Who doesn’t love a good workaround? A system doesn’t work as expected, so we contact customer support and they say something like, “install this free […]

Customer Experience, Customer Service, Jeremy

3 Reflections From a Downright Easy Lego Experience

Posted on January 25, 2021 by Jeremy Watkin

In a household with three elementary age boys, it may not come as a surprise that we’re inundated with Legos. In fact, I’m pretty sure […]

Contact Center, Customer Experience, Jeremy

Customer Service Lessons from Non-Customer-Facing Roles

Posted on January 13, 2021 by Jeremy Watkin

I’m about six months into my role as Director of Customer Support at NumberBarn — and in this role, I have the pleasure of interacting […]

Customer Experience, Customer Service, Jeremy

That side of ranch impacts the customer experience

Posted on January 11, 2021 by Jenny Dempsey

My favorite vegan fast food chain, Plant Power, makes delicious food. Their service is top notch with friendly team members and an upbeat, casual environment. […]

Customer Experience, Good Customer Service, Jenny