Identifying Our Customers And Serving Them Better
This article was originally published on CustomerThink and is being reposted with permission from the editor. Click here to read the original. My first job […]
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Early in my career as a customer service leader, I worked for a company that had a tradition of ordering lunch for the entire office […]
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What does a day in the life of a CX professional look like? One of the reasons I asked this question recently during the daily […]
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Shep Hyken has for a while been one of the top influencers and thought leaders in the customer service and experience space. And it’s been […]
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I was recently cleaning out my inbox and saw a notification from Nextdoor.com. In it, one of my neighbors asked if we were in danger […]
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Great customer service has so much in common with a great streak. When I think of streaks, I’m reminded of Joe DiMaggio’s 56-game hitting streak, […]
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One single ant crawls across my kitchen counter. That one ant has many friends somewhere in a deep cranny of my old flat, just waiting […]
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The stars aligned in a way when the windshields on both of my cars were cracked and in need of repair. Having known of a […]
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On a recent road trip with my family, we pulled off the freeway for a quick lunch. We stopped at a restaurant with a drive-thru, […]
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I’m a sucker for a good inspirational quote and recently had the opportunity to join Neal Topf and Paul Catherall on the Fireside Chats Without […]
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