How customer testimonial videos impact your VoC program
I just upgraded my iPhone from an 8 to the 13 Pro. I actually went into the store to make the change. Old school, I […]
Continue reading »Identifying Our Customers And Serving Them Better
I just upgraded my iPhone from an 8 to the 13 Pro. I actually went into the store to make the change. Old school, I […]
Continue reading »A vegetarian walks into the butcher section at her local grocery store… No, this isn’t the start of a joke. It’s what happened to me […]
Continue reading »Recently I participated in a virtual event with the wonderful Mary Cleary of SignalVoC, a community that highlights CX leaders across Customer Success, Customer Support, […]
Continue reading »The price for the fruit on my company’s ecommerce website was $0.00. Yeah, I (now) don’t think that looks right either. 12 customers thought it […]
Continue reading »Planning the bachelorette party for a dear friend, I knew that “Oh Sh*t Kits” are a must to include for the bride tribe. In each […]
Continue reading »I was 15 the first time my jaw got stuck open. My parents were probably delighted as I was unable to blab about school or […]
Continue reading »Since beginning my new role as a customer service and experience leader, I’ve gained a bit of new experience. I, along with my team, am […]
Continue reading »I periodically have a variety of updates and resources that I’ve contributed to that I want to share on this blog. This won’t be a […]
Continue reading »For those of us in the business of serving customers, when Horst Schulze, co-founder and former president of the Ritz-Carlton Hotel Company speaks, we listen. […]
Continue reading »Lately, I’ve been partaking in a variety of different activities in my life that require a bit of a time commitment. These include home improvement, […]
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