The Importance of Context in Customer Service
I was recently cleaning out my inbox and saw a notification from Nextdoor.com. In it, one of my neighbors asked if we were in danger […]
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And The Streak Ends At 1…
Great customer service has so much in common with a great streak. When I think of streaks, I’m reminded of Joe DiMaggio’s 56-game hitting streak, […]
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What the ants in your kitchen can tell you about #CX
One single ant crawls across my kitchen counter. That one ant has many friends somewhere in a deep cranny of my old flat, just waiting […]
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A Window Into the Value of Customer Experience
The stars aligned in a way when the windshields on both of my cars were cracked and in need of repair. Having known of a […]
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Keep It Open-Ended
On a recent road trip with my family, we pulled off the freeway for a quick lunch. We stopped at a restaurant with a drive-thru, […]
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19 (#CX) Quotes That Bring Us Inspiration
I’m a sucker for a good inspirational quote and recently had the opportunity to join Neal Topf and Paul Catherall on the Fireside Chats Without […]
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3 Reasons You Don’t Need a Survey to Listen to Customers
The CX Question of the Day (#CXQOTD) for June 4 was, “Is surveying customers absolutely necessary?” You can click here to check out my answer […]
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The Real Reason you Purchase a Dyson Vacuum Cleaner
After a series of vacuum cleaners that lasted two or three years before biting the dust, we finally took the plunge and purchased a Dyson. […]
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Removed From my Blog and my Life Forever
From the very beginning of this blog, it’s always been our practice to observe both good and bad customer experiences with the goal of learning […]
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Unforeseen Convenience
I’ve never considered myself an early adopter of technology. For one, I was by far the last of my friends to get a cell phone […]
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