Customer Service Archives - Page 10 of 74

4 CX Actions for the Cash-strapped, Resource-limited Contact Center

Posted on November 13, 2018 by Jeremy Watkin

This article was originally published on the ICMI Blog on August 28, 2018. Click here to read the original post. Having worked in customer service for a […]

Contact Center, Customer Experience, Customer Service, Jeremy

8 Essential Features for your Contact Center LMS

Posted on November 5, 2018 by Jeremy Watkin

This article was originally published on the FCR blog on October 8, 2018. Click here to read the original post and to see a video […]

Contact Center, Customer Service, Jeremy

Crying in a Contact Center Cubicle: A Look at Emotions in the Workplace

Posted on November 5, 2018 by Jenny Dempsey

Samantha (not her real name) sat across from me in our small contact center. Not a week went by that she didn’t shed tears after […]

Contact Center, Customer Service, Jenny

Synchronous vs. Asynchronous Support Channels: Which is Better for Agents and Customers?

Posted on October 29, 2018 by Jeremy Watkin

This article was originally published on August 15, 2018 on CustomerThink as part of Jeremy’s regular advisor column. Click here to read the original post. I’ve found […]

Contact Center, Customer Experience, Customer Service, Jeremy

Book Review: Be Amazing or Go Home by Shep Hyken

Posted on October 23, 2018 by Jeremy Watkin

This article was originally published on the FCR blog on September 21, 2018. Click here to read the original. When I started blogging about my […]

Books, Customer Service, Jeremy

The Subtle Differences Between Good and Bad Customer Service

Posted on October 8, 2018 by Jeremy Watkin

This article was originally published on the FCR blog on August 31, 2018. Click here to read the original. I recently spent some time with […]

Bad Customer Service, Customer Service, Good Customer Service, Jeremy

Customer Service Tip of the Week by Jeff Toister

Posted on October 1, 2018 by Jeremy Watkin

I’ve been a happy subscriber of the Customer Service Tip of the Week email distribution list for a couple years, reliably receiving a practical bit […]

Books, Customer Service, Jeremy

Own Your Stuff!

Posted on September 25, 2018 by Jeremy Watkin

This article was originally published on the FCR blog on August 24, 2018. Click here to read the original. I was driving home the other […]

Customer Service, Jeremy, Leadership, Motivation

Eating Your Own Dog Food

Posted on September 20, 2018 by Jeremy Watkin

This article was originally published on the FCR blog on August 16, 2018. Click here to read the original. I’ve already established that I’m a big […]

Customer Experience, Customer Service, Jenny