Customer Service Archives - Page 20 of 74

4 Tips to Avoid the Customer Service Mistakes I Made 10 Years Ago

Posted on September 21, 2017 by Jeremy Watkin

This article was originally published on CustomerThink as my monthly Advisor column on August 11, 2017. Click here to read the original post along with […]

Contact Center, Customer Experience, Customer Service, Jeremy

Breaking the Ice Episode #29: Famous People & Chat Support w/ Derek Homann

Posted on September 20, 2017 by Jeremy Watkin

Episode #29 is a good one. This week we welcome guest Derek Homann. He’s Co-founder and CEO at Median, maker of support tools including a […]

Breaking the Ice, Customer Experience, Customer Service, Jenny, Jeremy

3 Insights from Winning at Social Customer Care by Dan Gingiss

Posted on September 14, 2017 by Jeremy Watkin

This article was originally published on the FCR blog on August 29, 2017. Click here to read the original. I’ve long been a fan and […]

Books, Customer Service, Jeremy

Breaking the Ice Episode #28: #Custserv Wisdom & Randomness w/ Roy Atkinson

Posted on September 13, 2017 by Jeremy Watkin

In Episode #28 we are so pleased to break the ice with our good friend, Roy Atkinson. Roy is one of the top influencers in the […]

Breaking the Ice, Customer Experience, Customer Service, Jenny, Jeremy

Are You #FreeToHelp Customers In Your Customer Service Job?

Posted on September 12, 2017 by Jenny Dempsey

When it comes time to help a customer, from completing a simple task to resolving a larger issue, how many of you in customer service […]

Customer Service, Jenny

My Dentist Just Took Me to Customer Experience School

Posted on September 7, 2017 by Jeremy Watkin

This article was originally published on the FCR blog on July 22, 2017. Click here to read the original. July marked two years since moving […]

Customer Experience, Customer Service, Jeremy

Breaking the Ice Episode #27: Upset Customers & Things Forgotten

Posted on September 6, 2017 by Jeremy Watkin

Thanks for checking out episode #27! We hope you’re having a wonderful Wednesday. In this episode, we lament the things we’ve forgotten and work hard […]

Breaking the Ice, Customer Experience, Customer Service, Jenny, Jeremy