The Lost Art of Saying “I’m Sorry.”
This post was originally published on the FCR blog on September 8, 2015. Click here to read the original. Do you know what a brake […]
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Give ‘Em A Little Something Extra
This post was originally published on September 4, 2015 on the FCR blog. Click here to read the original. I recently wrote a post about […]
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The Crazy Things Contact Center Agents Value Most
This post was originally published on the FCR blog on September 1, 2015. Click here to read the original. In a recent email poll, I asked […]
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3 Ways To Find Valuable Customer Experience Insight
This post originally appeared on the FCR on August 28, 2015. Click here to read the original. I’m 6’4” tall so I don’t typically spend […]
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Customer Service: Pretty Please Get it Right the First Time
This article was published on the Glance blog on August 20, 2015. Click here to read the original post. The move I recently had the […]
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You Don’t Water Your Car On The Grass?
This post originally appeared on the FCR blog on August 21, 2015. Click here to read the article. We are in the midst of quite […]
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Called Up To The Majors
This post first appeared on the First Call Resolution blog. Click here to read the original. I grew up in the wonderful city of Rancho Cucamonga, […]
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The Difference Between Good And Awesome #Custserv
A colleague of mine recently shared an experience with me that perfectly illustrates the difference between good and awesome customer service. Read these two scenarios and […]
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Flaunt That Pizzazz
Over the past several weeks, I’ve been in the process of preparing to move and getting my house ready to sell. That’s code for trip […]
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When Pigs Fly In Customer Service
The last baby goose at the local feed store went home with my sister and I, as a gift from the owner. More likely, it […]
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