Customer Service Archives - Page 41 of 74

5 Tips To Make A Prickly Situation Beautiful

Posted on June 4, 2015 by Jeremy Watkin

This post was originally published on Doug Sandler’s Guest Blog of Amazingness. Click here to read the original post. When I was a teenager, I […]

Customer Service, Jeremy

5 Ways To Be Your Customer’s Hero

Posted on June 3, 2015 by Jeremy Watkin

I recently had the opportunity to read the brand new customer service and experience book, Be Your Customer’s Hero, by Adam Toporek. Having reviewed many customer […]

Books, Customer Experience, Customer Service, Jeremy

Are You Ready For A Video Barista? Part 2

Posted on June 2, 2015 by Jeremy Watkin

A couple weeks ago I shared about my initial experience with my very first video barista at Starbucks. If you recall, I was completely thrown […]

Customer Experience, Customer Service, Jeremy

It Pays To Be Social!

Posted on May 28, 2015 by Jeremy Watkin

A little over two years ago, we started a blog and decided to promote it over social media. That meant using my Twitter account to […]

Customer Service, Jeremy

What’s Your Flavor Of Customer Service?

Posted on May 26, 2015 by Jeremy Watkin

Some time ago a friend shared this story with me about a Yelp battle between a customer and a restaurant owner. The conflict stemmed from the business refusing […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy