It Pays To Be Social!

A little over two years ago, we started a blog and decided to promote it over social media.  That meant using my Twitter account to connect with other folks talking about some of the topics I’m talking about.  Prior to that I only used it to connect with my Facebook friends.  That led to about thirty followers and I had never been retweeted.

Since making this decision, we’ve had opportunities to guest blog, host tweet chats, speak at conferences, and appear on TV (Jenny).  In the last few weeks, things have kicked up a notch and the decision to be social has been extra rewarding.  Allow me to recap the recent events:

• Quoted By Adam Toporek– Author of Be Your Customer’s Hero and customer service expert Adam Toporek included me in his most recent blog post.
• Nice Guys On Business Podcast– I had the privilege of being interviewed by Doug Sandler on the Nice Guys On Business podcast.
• Top Customer Success Influencers– Jenny and I were named in the Top 100 Customer Success Influencers by MindTouch.
• We Met Shep Hyken- Speaking of influencer lists, best-selling author and customer service speaker, Shep Hyken is consistently number one on those lists.  Jenny and I got to meet him recently and it was fantastic!

I don’t highlight these events to brag and I haven’t become an overnight millionaire, but being social has afforded us the opportunity to meet, learn from, and dialog with some of our heroes in customer service.  It is a platform for getting the message of awesome customer service out there.  If you have a message worth sharing, be social and you will not be disappointed.

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