Dear Customer, I’m Your Huckleberry!
If there’s a better film in all of cinema than Tombstone, I implore you to find it. I’m sure my wife would actually beg to […]
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Awesome Customer Service Is Like A Big Rainbow
I was up at the crack of dawn last Saturday for a modest 22 mile run. On this particular day, my friend and I chose […]
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Communicate Better With Your Customers
When it comes to building relationships with key customers, our ability to communicate face to face is paramount. Service leaders often spend countless hours working […]
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5 Ways (NOT) To Apply For A Customer Service Job
Have you ever posted or applied for a job on Craigslist? It has actually turned out to be a fantastic place to find AWESOME customer […]
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8 Tips For Hiring For Cultural Fit In Your Contact Center
We’re hiring in our contact center. Yay! If you run a small customer service operation like we do, you likely have low turnover and a […]
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The Customer Service Forgive And Forget
Are you familiar with this conversation? Me: “Hey babe, I’m on my way home.” Wife: “Great. See you soon. BTW, the kids have been crazy. […]
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3 Takeaways From “Who’s Your Gladys?”
I recently had the opportunity to read the book, Who’s Your Gladys by Marylyn Suttle and Lori Jo Vest. The book profiles a series of companies […]
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2 Ways To Deliver A Better Customer Experience
Jenny gave a terrific example yesterday of a Guitar Center employee who took ownership of her guitar buying process and threw in a patch cable […]
Continue reading »Coffee And Customer Service: Two Things
In today’s short Coffee and Customer Service hangout, we each discussed two customer service insights gained this week. Don’t miss it!
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2 Ways To Help Your Employees Forget They Are Working
For whatever reason I am thinking in twos this week. I’ve had two recent epiphanies about how to make work feel a bit less like […]
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