Customer Service Archives - Page 51 of 74

Coffee And Customer Service: This Week In Review

Posted on September 12, 2014 by Jeremy Watkin

During today’s Coffee and Customer Service hangout, we discussed all of the happenings on our blog this week from stories of upselling, to towing, to […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy

Let The Customer Be Right…Even When They’re Wrong

Posted on September 10, 2014 by Jeremy Watkin

I never attempt to hide the fact that I am a loyal Costco shopper. Nothing gets me more excited than a two-pack of Kirkland Natural […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

3 Customer Satisfaction Nuggets You Can’t Miss

Posted on September 3, 2014 by Jeremy Watkin

I have been aware of the Zendesk Customer Service Benchmark Report in the past, but somehow my good intentions of reading it always fell short. […]

Customer Service, Jeremy

Monday Motivation: Getting Job Offers Customer Service

Posted on September 1, 2014 by Jeremy Watkin

I love any opportunity to be served by someone who really gets what AWESOME customer service is all about. I appreciate the way these people make […]

Customer Service, Jeremy, Motivation

Coffee and Customer Service: Cultivating Awesome Customer Experiences

Posted on August 29, 2014 by Jeremy Watkin

In today’s hangout, we had the privilege of speaking with Nate Brown from CustomerCentricSupport.com. This was a wonderful opportunity to discuss our three part series […]

Coffee and Customer Service, Customer Experience, Customer Service, Jenny, Jeremy

The Evolution Of The Customer Service Hike

Posted on August 27, 2014 by Jeremy Watkin

About a year ago, I was reading one of my favorite customer service blogs written by Jeff Toister. In this particular post he talked about the […]

Customer Service, Jeremy

Do It Right For Your Customer, Even If It Means Canceling

Posted on August 26, 2014 by Jenny Dempsey

My pup, Miso, is a member of the PetSmart Banfield (@Banfield) Wellness program. The program is designed to cover shots and vet visits plus discounts on flea […]

Customer Experience, Customer Service, Jenny

4 Ways To Stop Scaring The $#!@ Out Of Your Customers

Posted on August 25, 2014 by Jeremy Watkin

On a recent walk through my neighborhood with my kids and dog, a sign in a front yard caught my attention. The sign (pictured) read, […]

Customer Experience, Customer Service, Jeremy

Coffee And Customer Service With Doug Sandler

Posted on August 22, 2014 by Jeremy Watkin

In today’s Coffee and Customer Service Hangout, we had the fantastic privilege of talking customer service with DJ, Professional Nice Guy and Customer Service Expert, […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy