Coffee And Customer Service: Our Week In Review
In Coffee and Customer Service this week we reviewed all of the great posts on our blog. Jeremy kicked it off by talking about his […]
Continue reading »Category: Customer Service
Meet The Newest Subaru Fanatic
In a post last week I talked about my recent car accident that left me with a mangled 2002 Honda Civic with 175,000 miles. My […]
Continue reading »
52 Tools From Shep Hyken To Inspire Amazing Customer Service
Like many households, Saturday is the day where we kick it into gear and get stuff done around the house. On a recent Saturday, my […]
Continue reading »Coffee And Customer Service Hangout With Mitch Causey From Lesson.ly
In our most recent Coffee and Customer Service Hangout, we spoke with Mitch Causey from Lesson.ly. We enjoyed discussing a variety of topics including engaging […]
Continue reading »
Meeting Up With Customer Service Professionals In San Diego
I pride myself in being terrible at networking. If you watch any of our Google Plus Hangouts, it will take you at least two hands […]
Continue reading »
Farmers HelpPoint Majors In Empathy
When a customer goes through a difficult experience, there’s one quality that customer service professionals must lean heavily upon. That quality is empathy. When emotions […]
Continue reading »
The Hang-Up-Follow-Up Customer Service Shimmy
There comes a time where you are talking on the phone with a customer service representative and the call is disconnected. Bye, bye call! And, […]
Continue reading »
San Diego Customer Service Meet Up
Are you a customer service professional, located in San Diego, and looking for an opportunity to network with other professionals and leaders in the industry? […]
Continue reading »
Is Your Customer Experience Rubbing Your Customers The Wrong Way?
As a runner, the product of champions is Body Glide. For me, it’s the difference between running and not running. Without it, there is simply […]
Continue reading »Coffee And Customer Service: Book Club, Keys and More
In our latest Google+ Hangout we talk about our week in review. Don’t miss it and don’t forget to sign up for our awesome Communicate […]
Continue reading »