Category: Customer Service

My good friend Al Hopper has a fun angle to his customer service blog where he compares customer service to popular movies.  He was kind […]

Jenny and I have had an ongoing battle from the day we started working together some nine years ago.  I saw this picture of her […]

This post was originally published on the ICMI blog on February 21, 2015.  Click here to read the original article. A conversation recently took place […]

I just returned from a weekend in Las Vegas where I attended the 8th Annual Stevie Awards for Customer Service and Sales at the Bellagio […]

A wise man once said, “In customer service, if you aren’t receiving threats, you’re doing something wrong.”  Ok you caught me.  I made that one […]

This article was originally published on the ICMI blog on February 11, 2014.  Click here to read the full article. As a small business with […]

Since Jenny and I started this blog, there are two things we have made very clear.  First of all, we work for Phone.com so much […]