Why Customer Service Is My New Religion
I have become convinced that customer service is largely a spiritual practice. It’s feeling based, with a prime objective to serve others, and it helps […]
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A Customer Experience Concern That Has Steeped Far Too Long
I’m in a quandary and I could use some help. I am an avid drinker of green tea and have a favorite brand who shall […]
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Over Promise, Under Deliver– Initiate Meltdown Sequence
Spending an entire day indoors with young children can be brutal. We are constantly finding ways to get out of the house and be active. […]
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5 Characteristics Of Caring Customer Service
Over the past couple years, I have fallen in love with companies like Zappos, Nordstrom and Ritz-Carlton. These companies have made a name for themselves by being legendary in […]
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You Can’t Please Everyone And That’s OK
In customer service, it’s our job to make people happy. We’re paid to help resolve issues and keep customers smiling. However, it is impossible to […]
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Monday Motivation: Emphasize The “WE” In Awesome
I received a couple Christmas gifts from colleagues this year that really stood out to me. The first was a Rubik’s cube. I was initially […]
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4 Ways to Build Trust With Your Customer
Rip open the bag and pour yourself a handful of candy coated chocolates. The shell doesn’t taste like anything though–it shatters with your first chomp, […]
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Awesome Customer Service Sealed With A Thank You Note
Shortly after starting this blog, Jenny Dempsey and I attended a webinar held by Zappos talking about their philosophy of customer service (Click here for […]
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Why You’ll Never Get It Done In Customer Service
Diagnosis I have a mental disease that I’m sure many others do as well. I think I can get everything done in my job, and […]
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Making Great Customer Service a Part of Your Culture
Companies that provide great customer service have a way of engraining it in their culture. They make customer service everyone’s job, not just the customer […]
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