Customer Service Archives - Page 62 of 74

17 Things I Love About Customer Service

Posted on December 24, 2013 by Jenny Dempsey

We recently polled out customer service team and asked them to share in one sentence what they love about customer service and in another, what […]

Customer Service, Jenny

17 Things I Hate About Customer Service

Posted on December 23, 2013 by Jeremy Watkin

We recently asked our customer service representatives two simple questions. What do you love about customer service and what do you hate about customer service? […]

Customer Service, Jeremy, Leadership

Coffee And Customer Service: The Power To Un-ruin

Posted on December 20, 2013 by Jeremy Watkin

In today’s coffee and customer service hangout, we talked about Jeremy’s post from earlier this week about un-ruining the day for our customers. One tool […]

Coffee and Customer Service, Customer Experience, Customer Service, Jenny, Jeremy

How To Be A Customer Service Chameleon

Posted on December 19, 2013 by Guest Author

As a customer service chameleon, your greatest asset is your adaptability. You must be able to transform your tone and rapport with a customer based […]

Customer Experience, Customer Service

Monday Motivation: Let’s Un-ruin Someone’s Day Today

Posted on December 16, 2013 by Jeremy Watkin

I love walking the neighborhood during the holidays and soaking in all of the festivity in the form of the decorations on houses. Who doesn’t […]

Customer Experience, Customer Service, Jeremy, Motivation

Why Small Businesses Will Always Be Better At Customer Service

Posted on December 13, 2013 by Guest Author

Small businesses will always have the competitive edge when it comes to customer service. For one simple, yet profound difference – the people. As a […]

Customer Experience, Customer Service, Good Customer Service

The 9 Dreaded Words Of Any Customer Service Director

Posted on December 11, 2013 by Jeremy Watkin

The 9 dreaded words of any customer service director are “Let me speak with the head of customer service.” A while back I wrote a […]

Customer Service, Good Customer Service, Jeremy

A LETTER to the Future of Customer Service

Posted on December 10, 2013 by Jenny Dempsey

Listen here kiddies, life ain’t a bowl of cherries. **Rocks back and forth in rocking chair** And, don’t get me started on customer service. Phsawww! […]

Customer Service, Good Customer Service, Jenny, Motivation