Coffee And Customer Service: The Power To Un-ruin

In today’s coffee and customer service hangout, we talked about Jeremy’s post from earlier this week about un-ruining the day for our customers.  One tool we mentioned on the hangout was the Intentional Awkward Pause (IAP).  Learn more from Marie Forleo.

Remember that you have the power to un-ruin someone’s day today.  Watch our hang out and share your opinion in our comments.



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