Monday Motivation: Celebrate Milestones Big AND Small
As I alluded to in a previous post, the Thanksgiving turkey trot is fast becoming a favorite tradition for me. In this most recent rendition […]
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More Customer Service Lessons From Forrest Gump
I recently teamed up with my friend Al Hopper to talk about What Forrest Gump Teaches Us About Customer Service. After watching the movie we both […]
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A 4-Star Recipe to Great Customer Service
I did not inherit the cooking gene, that’s for sure. I grew up in awe of my grandmother, whipping up amazing meals; homemade pizzas, casseroles, […]
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7 Customer Service Stories You Can’t Make Up
One of the ways I keep track of ideas for future blog posts is to jot down some quick notes in WordPress and save them […]
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Maximizing Media In Your Customer Experience When Words Just Don’t Cut It
Words are beautiful, tangible, and have the ability to flow across a page like a river of gold. At the same time, words also have […]
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Welcome The Interruptions
I was sitting at Starbucks this morning, poised to write a blog post that was going to knock your socks off. It was at that […]
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Just Be Kind…in Customer Service and Beyond
Recently, I was lugging my large, heavy suitcase and my 15lb dog in a carrier on my shoulder through a crowded subway station. Carrying the […]
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Does Customer Experience Really Matter In Long-term Airport Parking?
I am most certainly a creature of habit and when it comes to travel that fact may very well be magnified. I don’t travel a […]
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Shock And Awe: Apple Customer Service
Nothing like a good slap in the face customer service style to make you really wake up and realize that there’s a whole Major League […]
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From the Customer’s Eye: Bad Food Blues
Oggi’s Pizza and Brewing Company (@OggisAppleV) is known for…can you guess? Delicious pizza and beer, of course. My sister and I, out and about doing […]
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