Customer Service Archives - Page 64 of 74

5 Essential Components Of Choice In Customer Service

Posted on November 13, 2013 by Jeremy Watkin

I have become keenly aware of the contrast in “shopping styles” between my wife and me. Given the opportunity to shop without kids, she takes […]

Customer Experience, Customer Service, Jeremy

Names Are A Big Deal

Posted on November 11, 2013 by Jeremy Watkin

This post was originally published on Shep Hyken’s blog as a guest post and I wanted to share this with our readers as well. Hyken […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

What Forrest Gump Teaches Us About Customer Service

Posted on November 9, 2013 by Jeremy Watkin

I had the privilege earlier this week of writing a blog post with my friend and customer service expert Al Hopper. In this post, we […]

Customer Service, Jeremy

4 Tips To Excel At Customer Service And Marriage

Posted on November 8, 2013 by Guest Author

Customer service is…are you ready for it? Here it comes. Customer service is like a marriage between you (the company) and the customer. Crazy, right? […]

Customer Service

Be A Company That People Tell (Good) Customer Service Stories About

Posted on November 6, 2013 by Jeremy Watkin

A colleague shared a bad customer service story with me the other day and it really got me thinking. Before I tell you what I’m […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy, Leadership

Monday Motivation: Slow It Down!

Posted on November 4, 2013 by Jeremy Watkin

I have grown to love the practice of writing a motivational post as I attempt to set my own mind straight leading into the week. […]

Customer Service, Jeremy, Motivation

Which Customer Isn’t Always Right? This Guy!

Posted on October 31, 2013 by Jeremy Watkin

Seriously, does this guy talk about anything else other than running? The answer to that question is apparently “Not really.” I recently purchased two essential […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

How To Not Be A Chat Support Robot

Posted on October 30, 2013 by Guest Author

When it comes to interacting with customers on chat support, I’ve found that it’s a whole other league in its own in the realm of […]

Customer Service

Mrs Bigglesworth Knows Sandwiches And Customer Service

Posted on October 29, 2013 by Jeremy Watkin

I am amazed at the number of stories we tell about customer service relating to experiences with sandwiches. Apparently sandwiches are a hot bed for […]

Customer Experience, Customer Service, Good Customer Service, Jeremy