It’s Customer Service Week. Let’s Make Some Memories.
It was on my usual Saturday long run this weekend that I noticed something. As we’ve turned the calendar into October, the mornings are cool […]
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Getting Social @ITExpo
This blog post was originally published on the Phone.com blog. I have been playing the guitar since I was a teenager and one thing guitarists […]
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A Customer Service Pop Quiz
POP QUIZ! Grab a piece of paper or open a note pad on your computer and jot down your answers to these two questions: 1. […]
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Pretend Customer Service
I’m going to share a secret with you that only my parents, siblings and wife currently know. When I was a child I had an […]
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Want to Communicate Better? Then Shut the Heck Up!
Do you ever bore yourself with your own stories? Can’t remember what it sounds like to hear laughter after you tell a joke? Are you […]
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The Future of Customer Service
For me, customer service is a lot like my weekly running routine. I find the biggest hill in the neighborhood, run up it as fast […]
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MeetUp With Communicate Better Blog
With our most professional demeanor (would you expect anything less?), Jeremy Watkin (@jtwatkin) and Jenny Dempsey (@jennysuedempsey) would like to extend the invitation for YOU […]
Continue reading »Coffee And Customer Service: When Customer Service Gives You The Runs
In our latest hangout, we talk about a couple experiences from our blog this week where customer service gave us the runs…or the runaround. It’s […]
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Don’t Make Your Customers Go The Extra Mile To Correct Your Mistake
I’m currently in the midst of reading the book “Service Failure” by Jeff Toister and was reminded of one of the worst service failures I’ve […]
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Get in the Habit…of Customer Service
I don’t mean that kind of habit. Now we’re getting closer to the kind of habit I’m talking about. While reading The Power of Habit: […]
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