Great Customer Service Pros Come From All Different Places
At our office we have been talking quite a bit about the unique abilities and strengths of our customer service team using StrengthsFinder. In a […]
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Monday Motivation: Choose To Be Awesome
As a father of young children I am finding that I often wake up on Monday feeling the need to recover from the weekend. This […]
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Reframing Our View Of Our Super Customers
Phew! What a day. I have spent more time talking to customers today than I have in a while. I rarely talk to the “I’m […]
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Talk To Yourself Like a Customer
Let’s call this a “Revelations While Trying to Fall Asleep but You Can’t Since Your Mind is Racing a Million Miles a Minute” post. Yup, […]
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Internal Customer Service: Don’t Forget About The Folks Behind The Scenes
Sending emails to my team is often a dicey proposition. Most emails are met with little or no response, leaving me insecure as to whether […]
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Spin Me Right Round
See that record? That’s how I felt recently while talking to a provider. Spin. Spin. Spin. In circles. Over and over and over. Getting no […]
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Before Telling Others To Improve Their Customer Service, Improve Yours First!
One of my biggest fears as a customer service professional and a blogger is that we would spend all of this time talking about customer […]
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Monday Motivation: Stand Out From The Pack
I think we’ve made it very clear that we love feedback. Jenny has actually been handling the lion’s share of it lately but I came […]
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Brewing Up Awesome Customer Service
There are only four ingredients used to make beer: Water Hops Barley Yeast It’s the quality of these ingredients that make all the difference. It’s […]
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Hot Diggity Dog!
You can only ask friends so many times to watch your dog while away. At some point, you just have to go the dog boarding […]
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