CXQOTD Archives - Customer Service Life

The Way It’s Always Been Done

Posted on May 16, 2022 by Jeremy Watkin

I’ve never really considered myself a “reptile person.” On those occasions where I’ve encountered snakes while hiking or working in the yard, I always jump […]

Contact Center, Customer Experience, Customer Service, CXQOTD, Jeremy

The Responsibility of Front Line Staff When Lines are Long

Posted on December 14, 2020 by Jeremy Watkin

I was recently with my father-in-law at a doughnut shop. The line was fairly long and not moving quickly. The person behind the counter serving […]

Contact Center, Customer Experience, CXQOTD, Jeremy

My 6 Daily Priorities as a CX Leader

Posted on October 21, 2020 by Jeremy Watkin

What does a day in the life of a CX professional look like? One of the reasons I asked this question recently during the daily […]

Customer Experience, CXQOTD, Jeremy

19 (#CX) Quotes That Bring Us Inspiration

Posted on June 20, 2020 by Jeremy Watkin

I’m a sucker for a good inspirational quote and recently had the opportunity to join Neal Topf and Paul Catherall on the Fireside Chats Without […]

Customer Experience, CXQOTD, Jeremy

Unforeseen Convenience

Posted on April 14, 2020 by Jeremy Watkin

I’ve never considered myself an early adopter of technology. For one, I was by far the last of my friends to get a cell phone […]

Customer Experience, CXQOTD, Jeremy

CX Question of the Day #CXQOTD

Posted on March 23, 2020 by Jeremy Watkin

I started something new last week on Twitter called the Customer Experience Question of the Day (#CXQOTD). Why? Well I’ve been working from home for […]

Customer Experience, CXQOTD, Jeremy