Reflections from a Zappos Webinar
Jenny and Jeremy recently attended a webinar entitled “Delivering Happiness: The Zappos Customer Service Story” and wow! If you have a pulse and remotely care […]
Continue reading »Category: Good Customer Service
To Err is Human. To admit fault, fix the problem and make sure it doesn’t happen again is great customer service.
A few days ago, I was reflecting on an experience with customer service and decided to twist an old saying: To Err is Human. To […]
Continue reading »Why Do I Keep Having To Repeat Myself?
Ok, I have one more dig at my favorite membership warehouse. I’m sure it’s obvious the establishment I am referring to but let me first […]
Continue reading »Let’s go to the mall!
Great customer service is refreshing! All it takes is a little extra effort to make your customer feel appreciated and welcomed. I purchased a belt, […]
Continue reading »What’s in a name?
Mechanics have always been a bit of a sore subject for me. There don’t seem to be many that instill the confidence in me that […]
Continue reading »More than garlic bread
Thursday night dinners with my neighbors always result in us each picking up a food item. This particular evening, I was selected to pick up […]
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