The Chickens Never Saw It Coming
I would like to preface this post by saying that no chickens were hurt. Ever. I loved those birds and simply wanted to have fun. […]
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When Pigs Fly In Customer Service
The last baby goose at the local feed store went home with my sister and I, as a gift from the owner. More likely, it […]
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The Lesson From A Spoiled Smoothie
I am a people pleaser. I was taught from an early age that you focus on what others want, keep everyone happy and always put yourself […]
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How To Prevent Snake Overload On Your Customers
My father works at a lakeside campground up in the hills of Los Angeles County. As a child, there were a few times in my memory […]
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Dear Crazy Poolside Screaming Children, Thanks For The Lesson
I don’t have children. I don’t understand children. Children terrify me. If you are my friend and you have children, I love them by default […]
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The Customer Service Emu
During my childhood, my family (“family” as in just my mother…this was not a complete family decision) had taken in a pet emu named Emu. We lived […]
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A Very Happy Customer Service Lands’ End-ing
Ah yes, there is nothing like a happy ending! Especially when it comes to customer service. Are you with me? My friend Heather, that I have […]
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Burger, Fries And A Customer Service Surprise
My sister ventures out to Los Angeles to pick me up from the airport on a Friday evening after I arrive back from a two week vacation in […]
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Unsuspecting Acts Of Kindness In Customer Service
Stuck at a stoplight at a busy intersection, I notice a homeless man standing on a corner. He holds a sign asking for spare change […]
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3 Tips For Taking Care Of Your Customer Without Getting In Their Way
While shopping at a department store recently, the moment I stepped in the door, I received a greeting and offer for assistance. I declined, knowing […]
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