Reflections from a Zappos Webinar
Jenny and Jeremy recently attended a webinar entitled “Delivering Happiness: The Zappos Customer Service Story” and wow! If you have a pulse and remotely care […]
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Time, is on our side
Hello there! I’m Jenny, one of the contributing writers for this awesome blog! While our focus here is to describe and learn from our customer […]
Continue reading »Let’s go to the mall!
Great customer service is refreshing! All it takes is a little extra effort to make your customer feel appreciated and welcomed. I purchased a belt, […]
Continue reading »We just wanted our sandwiches!
Fridays at the office are not only wonderful because it’s the end of the week, but because there’s free lunch! I was in charge of […]
Continue reading »More than garlic bread
Thursday night dinners with my neighbors always result in us each picking up a food item. This particular evening, I was selected to pick up […]
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