2 Easy Ways to Not Turn Your Customer Away
I need to ship a guitar. I didn’t want to go dumpster diving in the high desert of Southern California, with the rattlesnakes and tarantulas, so […]
Continue reading »Category: Jenny
Customer Service Is A Blank Canvas
Last week, we celebrated customer service and kicked it off with a team paint night. You can read all about it here. My painting was […]
Continue reading »
#CSWeek Is About Caring
Customer service week was so fantastic, we figure it would ok to let it spill over into a second week. What do you think? Thursday of […]
Continue reading »
Coffee And Customer Service: #CSWeek In Review
If you’re worn out at the end of the week, you know it’s been a great Customer Service Week. We have been documenting the events […]
Continue reading »
#CSWeek is About Choice
Yesterday, we celebrated CHOICE in customer service. We have a CHOICE so why not make it a fun one? We had a Choose Your Own Adventure hat floating around […]
Continue reading »
Coffee And Customer Service: Pet Peeves Of Written Customer Service
In today’s hangout, we were joined by written communication expert, Leslie O’Flahavan from E-Write. Don’t miss out on this lively discussion of some of our […]
Continue reading »
Taking Chances in Customer Service and Beyond
In the car on the way to the veterinarian’s office with my dog, Miso, we encountered a busy intersection. After we made it through this […]
Continue reading »
Another Choose Your Own Customer Service Adventure
I live with my sister right now and was in need of stocking up on food for the week. So, where else would we go […]
Continue reading »Coffee And Customer Service: Everything Is Awesome!
In today’s Coffee and Customer Service Hangout, we discussed our awesome week in customer service. We discussed our new definition of AWESOME for our Phone.com customer […]
Continue reading »
Appreciate The Learning Opportunities In Customer Service
Our customer service team at Phone.com has a peer recognition program called Smiles where each employee can nominate each other for their amazing work. We also place […]
Continue reading »