Coffee And Customer Service: Jenny’s Work Anniversary
In today’s Coffee and Customer Service Hangout, we celebrated Jenny’s 9 year work anniversary. It truly is a momentous occasion. We also talked about the […]
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Giving Yourself Permission to Focus
We know multi-tasking is bad news. Ultimately, it doesn’t help you but rather hurts you in the long run. In Jeff Toister’s post titled, “Why […]
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The Precarious Art Of Engaging Emotionally In Customer Service
Jenny and I were in a meeting the other day talking about project priorities with our engineers. We were trying to gauge which project to work […]
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Communicate Clearly To Your Customers Or Don’t Complain
I was out of town recently and received the SMS notification that my prescription was ready for pick up at CVS pharmacy. I knew I […]
Continue reading »Coffee And Customer Service: Our Week In Review
In Coffee and Customer Service this week we reviewed all of the great posts on our blog. Jeremy kicked it off by talking about his […]
Continue reading »Coffee And Customer Service Hangout With Mitch Causey From Lesson.ly
In our most recent Coffee and Customer Service Hangout, we spoke with Mitch Causey from Lesson.ly. We enjoyed discussing a variety of topics including engaging […]
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Proactive Planning Makes the Customer Experience
In the borough of Queens, in New York City, we have limited subway service as it is, relying heavily on one train to get to […]
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The Hang-Up-Follow-Up Customer Service Shimmy
There comes a time where you are talking on the phone with a customer service representative and the call is disconnected. Bye, bye call! And, […]
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Kicking Off the Communicate Better Blog Book Club
And, we’re off! The first session of the Communicate Better Blog Book Club, from here on out referred to as CB3C for short, has commenced. […]
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Customer Service From The Heart
I am on a mission to find the most compassionate, heartfelt customer service memes and e-cards to help capture the true customer experience. It may […]
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