Jeremy Archives - Page 13 of 84 - Customer Service Life

6 Notes from SDX 2018

Posted on August 6, 2018 by Jeremy Watkin

This article was originally published on July 11, 2018 on the FCR blog. Click here for the original. As a semi-active participant in the Support Driven […]

Customer Experience, Customer Service, Jeremy

4 Contact Center Tools and Updates From Q2

Posted on August 3, 2018 by Jeremy Watkin

This article was originally published on the FCR blog on July 5, 2018. Click here to read the original and to see a video version. […]

Contact Center, Customer Service, Jeremy

Calming the Quit Reflex With Coaching

Posted on July 25, 2018 by Jeremy Watkin

This article was originally published on June 25, 2018 on the FCR Blog. Click here to read the original. On this recent Father’s Day, my […]

Customer Service, Jeremy, Leadership, Motivation

Right and Wrong

Posted on July 20, 2018 by Jeremy Watkin

This article was originally published on the FCR blog on June 15, 2018. Click here to read the original. The difference between right and wrong […]

Customer Service, Jeremy, Leadership, Motivation

Surveying the Omnichannel Landscape

Posted on July 9, 2018 by Jeremy Watkin

Omnichannel is a word that’s mentioned often in customer support circles and it’s fascinating to see what existing cloud-based platforms like Zendesk and Salesforce are doing to make this […]

Contact Center, Customer Experience, Customer Service, Jeremy

Breaking the Ice Episode #64: A Stroll Down Memory Lane

Posted on June 20, 2018 by Jeremy Watkin

In lucky number 64 we share our favorite memories after more than a decade of working together. We then try to boil down to the […]

Breaking the Ice, Customer Service, Jenny, Jeremy

Turn Your Contact Center Into a CX Lab

Posted on June 18, 2018 by Jeremy Watkin

This article was original published on CustomerThink as part of Jeremy’s regular advisor column on April 13, 2018. Click here to read the original.It’s not uncommon at […]

Customer Experience, Customer Service, Jeremy