Breaking the Ice Episode #64: A Stroll Down Memory Lane

In lucky number 64 we share our favorite memories after more than a decade of working together. We then try to boil down to the one word we’d like people to use to describe our customer service. Here are the questions for this episode:

Icebreaker Question: What’s your favorite memory of working with Jeremy/Jenny?

Customer Service Question: As a customer service professional, what’s one word you’d want your customers to use to describe you? Why?

As for the photos mentioned, here’s some incriminating evidence for you.

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Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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