Jeremy Archives - Page 18 of 84 - Customer Service Life

Keeping a Finger on the Pulse

Posted on January 29, 2018 by Jeremy Watkin

This article was originally published on the FCR blog on January 18, 2018. Click here to read the original post. Over the past few years […]

Customer Experience, Customer Service, Jeremy

A Tale of Two HVAC Repair Experiences — Part 1

Posted on January 26, 2018 by Jeremy Watkin

This article was first published on the FCR blog on January 10, 2018. Click here to read the original post. It was during the first […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

Breaking the Ice Episode #43: Wallets and Soft Skills

Posted on January 24, 2018 by Jeremy Watkin

In Episode #43 we first open our wallets/purses and talk about what’s important to us — and yes, Jenny has offered Jeremy a peppermint beadlet […]

Breaking the Ice, Contact Center, Customer Service, Jenny, Jeremy

Stay Nimble with “A La Carte” Customer Service Solutions

Posted on January 22, 2018 by Jeremy Watkin

This article was originally published on CustomerThink.com as part of my regular advisor column on December 7, 2017. Click here to read the original post. […]

Contact Center, Customer Experience, Customer Service, Jeremy

Must Reads for New Contact Center Leaders

Posted on January 19, 2018 by Jeremy Watkin

This article was first published on the ICMI Blog on November 20, 2017. Click here to read the original. I’m actually a little embarrassed to […]

Books, Customer Experience, Customer Service, Jeremy

Breaking the Ice Episode #42: Innovative Contact Centers & Giving Back w/ Matt Beckwith

Posted on January 17, 2018 by Jeremy Watkin

In Episode #42 we welcome Matt Beckwith, Contact Center Director at Clark Pest Control. We met Matt on the weekly #ICMIChat on Twitter and have […]

Breaking the Ice, Jenny, Jeremy

Contact Center Training and Quality – They Belong Together

Posted on January 15, 2018 by Jeremy Watkin

This article was originally posted on the FCR blog on December 15, 2017 in partnership with my colleague and training expert, Sheri Kendall-duPont. Click here […]

Customer Service, Jeremy