
Sometimes you win and sometimes you learn
My kids have this sign hanging in their room that says “Sometimes you win and sometimes you learn.” I’m pretty sure it’s just a cheesy […]
Continue reading »Identifying Our Customers And Serving Them Better
My kids have this sign hanging in their room that says “Sometimes you win and sometimes you learn.” I’m pretty sure it’s just a cheesy […]
Continue reading »As a customer service leader, there’s a certain balance I’ve struggled to find. Specifically, I’ve found myself feeling like I was failing my team on […]
Continue reading »The process of teaching my kids to swim hasn’t necessarily been an easy one. Between friends with pools and trips to San Diego beaches, the […]
Continue reading »Since beginning my new role as a customer service and experience leader, I’ve gained a bit of new experience. I, along with my team, am […]
Continue reading »I periodically have a variety of updates and resources that I’ve contributed to that I want to share on this blog. This won’t be a […]
Continue reading »For those of us in the business of serving customers, when Horst Schulze, co-founder and former president of the Ritz-Carlton Hotel Company speaks, we listen. […]
Continue reading »Lately, I’ve been partaking in a variety of different activities in my life that require a bit of a time commitment. These include home improvement, […]
Continue reading »It was such an honor to be recognized as a top contact center and customer experience thought leader by ICMI for the seventh year in […]
Continue reading »Who doesn’t love a good workaround? A system doesn’t work as expected, so we contact customer support and they say something like, “install this free […]
Continue reading »In a household with three elementary age boys, it may not come as a surprise that we’re inundated with Legos. In fact, I’m pretty sure […]
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