Jeremy Archives - Page 2 of 83 - Customer Service Life

Sometimes you win and sometimes you learn

Posted on March 14, 2022 by Jeremy Watkin

My kids have this sign hanging in their room that says “Sometimes you win and sometimes you learn.” I’m pretty sure it’s just a cheesy […]

Customer Experience, Jeremy, Motivation

Striking the Right Balance as a Customer Service Leader

Posted on December 6, 2021 by Jeremy Watkin

As a customer service leader, there’s a certain balance I’ve struggled to find. Specifically, I’ve found myself feeling like I was failing my team on […]

Contact Center, Customer Service, Jeremy, Leadership

The Joy of Progress

Posted on September 22, 2021 by Jeremy Watkin

The process of teaching my kids to swim hasn’t necessarily been an easy one. Between friends with pools and trips to San Diego beaches, the […]

Jeremy, Leadership

Online Reviews: A Window Into the Truth About Your Company

Posted on May 5, 2021 by Jeremy Watkin

Since beginning my new role as a customer service and experience leader, I’ve gained a bit of new experience. I, along with my team, am […]

Customer Experience, Customer Service, Jeremy

“A CX Moment With Calm” Along With 6 Other Recent Updates

Posted on April 14, 2021 by Jeremy Watkin

I periodically have a variety of updates and resources that I’ve contributed to that I want to share on this blog. This won’t be a […]

Contact Center, Customer Experience, Customer Service, Jeremy

5 Favorite Quotes from “Excellence Wins” by Horst Schulze

Posted on March 25, 2021 by Jeremy Watkin

For those of us in the business of serving customers, when Horst Schulze, co-founder and former president of the Ritz-Carlton Hotel Company speaks, we listen. […]

Books, Customer Experience, Customer Service, Jeremy

Lessons from the Slow Play

Posted on March 9, 2021 by Jeremy Watkin

Lately, I’ve been partaking in a variety of different activities in my life that require a bit of a time commitment. These include home improvement, […]

Customer Experience, Customer Service, Jeremy, Motivation

5 Essential Qualities of a Thought Leader

Posted on February 19, 2021 by Jeremy Watkin

It was such an honor to be recognized as a top contact center and customer experience thought leader by ICMI for the seventh year in […]

Customer Experience, Customer Service, Jeremy

Stimulating Thoughts on Reducing Customer Friction

Posted on February 8, 2021 by Jeremy Watkin

Who doesn’t love a good workaround? A system doesn’t work as expected, so we contact customer support and they say something like, “install this free […]

Customer Experience, Customer Service, Jeremy