Breaking the Ice Episode #33: Bad Jobs & Negative Customer Service Words
In Episode #33 we break the ice by talking about jobs we’d be terrible at. We then discuss some of those negative customer service words […]
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Smarter Customer Service: 3 Contact Reduction Strategies That Work
This article was originally published on the FCR blog on October 4, 2017. Click here to read the original and watch our FCR Solutions Spotlight […]
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Some Recommended Customer Service Reading
It’s always a privilege to contribute to articles on other blogs and websites and be part of spreading the word about Customer Service Life. Here […]
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7 Live Messaging Best Practices From Our Experts
This article was originally published on the FCR blog on September 28, 2017. Click here to read the original. Live messaging channels like chat, SMS […]
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Breaking the Ice Episode #32: Marketing & Dining in New York w/ Eric Lituchy
In episode #32 we break the ice with our good friend and marketing expert, Eric Lituchy. Eric is CEO & Founder of HUNTER, a NYC […]
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Breaking the Ice Episode #31: Podcasts & the Future of #Custserv w/ Jim Rembach
In episode #31 we break the ice with our friend, Jim Rembach. He’s a podcaster, contact center thought leader, and Director of Sales and Marketing at […]
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The Slow Play
I have a bit of a fascination with making stuff — especially food. Last year I learned how to make my own sourdough bread. If […]
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Breaking the Ice Episode #30: Sports & Outsourcing w/ Neal Topf
In our 30th episode, we’re pleased to break the ice with Neal Topf. Neal is the President at Callzilla, an award-winning outsourced contact center provider […]
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A Customer Journey Mapping Epiphany from the Restroom
This article was originally published on the FCR blog on September 25, 2017. Click here to read the original. One of the great joys (not […]
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5 Tips for Adding a New Service Channel
This article was originally published on the ICMI Blog on August 22, 2017. Click here to read the original post. I have to admit; it’s […]
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