Jeremy Archives - Page 26 of 84 - Customer Service Life

3 Lessons from Marathon Número Ocho

Posted on June 9, 2017 by Jeremy Watkin

I recently completed another marathon — the Eugene Marathon. It was my eighth overall but first since moving the Oregon a couple years ago. May 7th […]

Jeremy, Motivation

Breaking the Ice Episode #14: Jokes and Customer Service Technology

Posted on June 7, 2017 by Jeremy Watkin

In Episode #14 of Breaking the Ice, we show just how mature we really are — especially Jenny. Hear about the genres of jokes that […]

Breaking the Ice, Customer Service, Jenny, Jeremy

Using AIM to Tell Better Stories and Move the Needle

Posted on June 5, 2017 by Jeremy Watkin

I wrote this article with my colleague Ruth McCullen. She’s the Director of Client Analytics at FCR. This article was originally published on the ICMI […]

Contact Center, Customer Service, Jeremy

What Are Your Favorite Leadership Lessons?

Posted on June 1, 2017 by Jeremy Watkin

This article originally appeared on the FCR blog on May 15, 2017. Click here to read the original. Take a moment with me to think […]

Jeremy, Leadership

Breaking the Ice Episode #13: What We Shared at the 2017 ICMI Conference

Posted on May 31, 2017 by Jeremy Watkin

Jenny and I had the privilege and honor of presenting at the 2017 ICMI Contact Center Conference last week in Orlando, Florida. In this episode […]

Breaking the Ice, Contact Center, Customer Experience, Customer Service, Jenny, Jeremy

Can Your Quality Assurance Team Really Monitor 100% of Calls? Should It?

Posted on May 25, 2017 by Jeremy Watkin

This article was published on CustomerThink.com on April 13 as my monthly Advisor column. Click here to read the original post. A client recently posed […]

Customer Service, Jeremy