Jeremy Archives - Page 33 of 84 - Customer Service Life

Burning Bridges

Posted on October 6, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on September 20, 2016. Click here to read the original article. Bring up the topic of […]

Jeremy, Leadership

3 Approaches to Handling Multiple Support Channels

Posted on September 28, 2016 by Jeremy Watkin

This article was originally published on the FCR blog on September 16, 2016. Click here to read the original. Managing a customer service team that […]

Contact Center, Customer Service, Jeremy

4 Customer Experience Insights from Blue Goldfish

Posted on September 26, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on September 8, 2016. Click here to read the original. Who doesn’t love free books? I’d […]

Books, Customer Experience, Jeremy

An Exercise in Non-complementary Behavior

Posted on September 22, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on September 7, 2016. Click here to read the original. I’m totally hooked on NPR’s Invisibilia […]

Customer Service, Jeremy

Work Ethic: A Lesson for Hourly Employees

Posted on September 20, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on September 1, 2016. Click here to read the original. My colleague Adam Crouch wrote a […]

Contact Center, Customer Service, Jeremy, Motivation

3 Ways Customer Service Pros Create Loyal Customers

Posted on September 12, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on August 26. Click here to read the original. One of the best analogies on customer […]

Contact Center, Customer Experience, Customer Service, Jeremy

Expert Advice on Customer Service and Experience Excellence

Posted on September 8, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on August 25, 2016. Click here to read the original. When asked, I never pass on […]

Customer Experience, Customer Service, Jeremy

Dear Customer, The Buck Stops Here

Posted on August 29, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on August 19, 2016. Click here to read the original. The expression, “The buck stops here” […]

Customer Experience, Customer Service, Jeremy, Leadership

Is Your Customer Experience Rude to Customers?

Posted on August 24, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on August 10, 2016. Click here to read the original. I know I bang on my […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

3 Ways to Get the Most Out of Chat Support

Posted on August 22, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on August 4, 2016. Click here to read the original. I recently attended a webinar hosted […]

Contact Center, Customer Service, Jeremy

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