Jeremy Archives - Page 43 of 84 - Customer Service Life

4 Customer Service Excerpts From My Travel Diary

Posted on June 22, 2015 by Jeremy Watkin

My wife and I were afforded the opportunity to leave the kids with their grandparents for the weekend and getaway to Portland, Oregon. This particular […]

Bad Customer Service, Customer Experience, Customer Service, Good Customer Service, Jeremy

4 Lessons Learned From The Five9 User Conference

Posted on June 17, 2015 by Jeremy Watkin

As a customer of cloud contact center software company, Five9, I was recently invited to attend a user conference to learn all about their new […]

Contact Center, Customer Experience, Customer Service, Jeremy

5 Monday Customer Service Must Reads

Posted on June 14, 2015 by Jeremy Watkin

One of the most important things you can be doing consistently as a customer service professional is routinely reading blogs and articles about your craft. […]

Customer Experience, Customer Service, Jeremy

How You Handle The Bad News Says A Lot About You

Posted on June 11, 2015 by Jeremy Watkin

I was recently digging through a folder on my computer where I store good voicemails from customers. One particular message stood out from several years […]

Customer Service, Jeremy

Manager: Don’t Require Your Staff To Do That Which You’re Not Willing To Do

Posted on June 9, 2015 by Jeremy Watkin

I wrote a post a while ago about multitasking. In that post I mentioned a particular time when I asked our customer service representatives to […]

Contact Center, Customer Service, Jeremy, Leadership

A #CX Suggestion For My Local Starbucks

Posted on June 8, 2015 by Jeremy Watkin

I met a colleague at the local Starbucks earlier today to talk about a few things. Upon walking into the store, I noticed the barren […]

Customer Experience, Jeremy

5 Tips To Make A Prickly Situation Beautiful

Posted on June 4, 2015 by Jeremy Watkin

This post was originally published on Doug Sandler’s Guest Blog of Amazingness. Click here to read the original post. When I was a teenager, I […]

Customer Service, Jeremy

5 Ways To Be Your Customer’s Hero

Posted on June 3, 2015 by Jeremy Watkin

I recently had the opportunity to read the brand new customer service and experience book, Be Your Customer’s Hero, by Adam Toporek. Having reviewed many customer […]

Books, Customer Experience, Customer Service, Jeremy