4 Steps To Keeping Your Eyes On The Main Thing
As a runner I have become an expert at j walking. Part of the reason I run so early in the morning is so that […]
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PTO Is Meant To Be Used
Aren’t you going to ask how my vacation was? For your information, it was glorious. What did I do? Thanks for asking. Here are just […]
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3 Ways To Sharpen Your Customer Service Saw Without Reading
The book, The 7 Habits of Highly Effective People by Stephen Covey has left an indelible mark on my life. One of the seven habits is Sharpen […]
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The 5 Bits Of Inspiration That Got Me Through Today
What’s up with Mondays? You can do all the right things, get all psyched up, and even love your job and Mondays, to put it […]
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Six Ways To Play And Get More Done At Work
A group of us is currently reading the book Essentialism by Greg McKeown. In the book he talks about the importance of play as a […]
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Admitting To A Problem Is The First Step Toward Solving A Problem
We have recently encountered a rather debilitating issue in our call center with a company we do business with. There’s nothing like calling customer service […]
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3 Leadership Insights From Do Lead By @LesMcKeown
My boss recently returned from a conference with a couple books in hand designated for moi. One of them was a nifty little book called […]
Continue reading »Coffee And Customer Service: Employee Onboarding
Did you miss our hangout with Mitch Causey from Lesson.ly today? No problem! Join us as we discuss call center agent training and how to […]
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Permission To Say Yes
Processes are important–really important. Without strong processes within our organizations things often don’t get done consistently or at all. In customer service, processes ensure that […]
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Monday Motivation: Take Control Of That Initial Reaction
Try these scenarios on for size. A coworker walks up behind you and asks a question they should know the answer to. Or perhaps another coworker breaks your […]
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