Jeremy Archives - Page 48 of 84 - Customer Service Life

Just When You Thought You Were Perfect…You Strike #CX Gold

Posted on February 11, 2015 by Jeremy Watkin

It’s really easy in business to have an air about us that everything is hunky dory. If no one is complaining, there must not be […]

Customer Experience, Customer Service, Jeremy

Got Fears? You Are Not Alone

Posted on February 9, 2015 by Jeremy Watkin

I recently had dinner with a good friend who’s a COO at a company with fifty or so employees. One of his many responsibilities is […]

Contact Center, Customer Service, Jeremy

Coffee And Customer Service: Catching Up

Posted on February 6, 2015 by Jeremy Watkin

After a long hiatus, we joined forces for another Coffee and Customer Service Hangout. In this latest iteration we discuss a number of issues regarding […]

Coffee and Customer Service, Contact Center, Customer Service, Jenny, Jeremy

5 Tips For Navigating Your Way Through A Twitter Chat

Posted on February 5, 2015 by Jeremy Watkin

I’d like to reveal a slightly embarrassing tidbit about myself. I didn’t perfect the art of riding a bicycle without training wheels until I was […]

Contact Center, Customer Service, Jeremy

Ask The Customer Service Talking Head

Posted on February 3, 2015 by Jeremy Watkin

One distinct benefit of writing this blog and being considered a customer service “thought leader” is that I get to rub elbows with some gifted trainers […]

Customer Service, Jeremy