8 Tips For Hiring For Cultural Fit In Your Contact Center
We’re hiring in our contact center. Yay! If you run a small customer service operation like we do, you likely have low turnover and a […]
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Meet The Communicate Better Blog Twins!
I would like to preface this post by saying that it has absolutely nothing to do with customer service. Upon my arrival at the office […]
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The Customer Service Forgive And Forget
Are you familiar with this conversation? Me: “Hey babe, I’m on my way home.” Wife: “Great. See you soon. BTW, the kids have been crazy. […]
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Threads Of Thankfulness
This post originally appeared on the Phone.com blog. Click here to read the original article. Raise your hand if you cringe just a little bit […]
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3 Takeaways From “Who’s Your Gladys?”
I recently had the opportunity to read the book, Who’s Your Gladys by Marylyn Suttle and Lori Jo Vest. The book profiles a series of companies […]
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2 Ways To Deliver A Better Customer Experience
Jenny gave a terrific example yesterday of a Guitar Center employee who took ownership of her guitar buying process and threw in a patch cable […]
Continue reading »Coffee And Customer Service: Two Things
In today’s short Coffee and Customer Service hangout, we each discussed two customer service insights gained this week. Don’t miss it!
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2 Ways To Help Your Employees Forget They Are Working
For whatever reason I am thinking in twos this week. I’ve had two recent epiphanies about how to make work feel a bit less like […]
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One Customer Service Do, And One Don’t
Customer service is all around us. It’s totally and completely in the mainstream. Ask almost anyone on the street for a customer service story or […]
Continue reading »Coffee And Customer Service: Suited Up
In this week’s Coffee and Customer Service Hangout we discussed this week in customer service. Don’t miss Jeremy all dressed up in a suit and […]
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