Fighting Customers Indicates A Bad Customer Experience
As a 6’4″ business traveler, a recent post on CNN titled Don’t ban reclining seats, ban jerks on planes, caught my attention. To summarize the article, a […]
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3 Customer Satisfaction Nuggets You Can’t Miss
I have been aware of the Zendesk Customer Service Benchmark Report in the past, but somehow my good intentions of reading it always fell short. […]
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Monday Motivation: Getting Job Offers Customer Service
I love any opportunity to be served by someone who really gets what AWESOME customer service is all about. I appreciate the way these people make […]
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Coffee and Customer Service: Cultivating Awesome Customer Experiences
In today’s hangout, we had the privilege of speaking with Nate Brown from CustomerCentricSupport.com. This was a wonderful opportunity to discuss our three part series […]
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The Evolution Of The Customer Service Hike
About a year ago, I was reading one of my favorite customer service blogs written by Jeff Toister. In this particular post he talked about the […]
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4 Ways To Stop Scaring The $#!@ Out Of Your Customers
On a recent walk through my neighborhood with my kids and dog, a sign in a front yard caught my attention. The sign (pictured) read, […]
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Coffee And Customer Service With Doug Sandler
In today’s Coffee and Customer Service Hangout, we had the fantastic privilege of talking customer service with DJ, Professional Nice Guy and Customer Service Expert, […]
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Flaunt That BIG Personality!
Last Sunday I completed the America’s Finest City Half Marathon. It’s a beautiful San Diego race from Cabrillo National Monument, along the harbor, and ending […]
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Cultivating Fantastic Customer Experiences – Part 2
In part one of this series, Nate Brown talked about the dangers of rocky soil, also known as a poor employee experience. I’d like to take […]
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Awesome Product + Awesome Service = Awesome Customer Experience
This was originally published on Shep Hyken’s blog. Click here to read the original and other fantastic posts by Shep. There are a couple things […]
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