Jeremy Archives - Page 58 of 84 - Customer Service Life

Decoding 11 Common Business Acronyms

Posted on June 25, 2014 by Jeremy Watkin

When you listen to business folks speak or you read business literature, do you ever feel a bit like Ralphie with his Little Orphan Annie decoder […]

Jeremy

Monday Motivation: Infectious Customer Service

Posted on June 23, 2014 by Jeremy Watkin

Do you customer service folks ever catch yourselves asking questions like “why in the world do I talk to customer after customer, day after day?” […]

Customer Service, Jeremy, Motivation

Honk If You Love Your Customers!

Posted on June 20, 2014 by Jeremy Watkin

In my neighborhood, Friday is trash day. Since having kids, the role of the waste collector in my life has changed dramatically. Where it was […]

Customer Service, Good Customer Service, Jeremy

Does Your Service Pass The Friend Test?

Posted on June 19, 2014 by Jeremy Watkin

Is it just me or do you get uncomfortable when friends and family want to visit your business or call your contact center? Why is […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

A Review Of Bob Thompson’s “Hooked On Customers”

Posted on June 18, 2014 by Jeremy Watkin

Over the past year, we have had the fantastic opportunity to contribute articles to CustomerThink.com, and have found the site to be an amazing compilation of […]

Books, Customer Experience, Customer Service, Jeremy

3 Critical Aspects Of A Winning Culture

Posted on June 16, 2014 by Jeremy Watkin

After watching the San Antonio Spurs win yet another NBA title, I find myself completely amazed at their sustained success. This is a huge admission for […]

Jeremy, Leadership

3 Surefire Ways To Keep Your Customer Service Mind Sharp

Posted on June 12, 2014 by Jeremy Watkin

This post was originally published on the Phone.com blog. The book, The Seven Habits of Highly Effective People, by Stephen Covey has left an indelible mark […]

Books, Customer Service, Jeremy, Motivation