What The Experts Say About Rewarding And Recognizing Employees
Part of the reason Jenny and I chose to write about rewards and recognition this week is that we want to learn how to do […]
Continue reading »Category: Jeremy
Tying Employee Rewards To Customer-Centric Behavior
As a customer service guy, I must know everything there is to know about the customer experience right? Wrong. Actually I established that a year […]
Continue reading »Coffee And Customer Service: Amazon, Taxis, Movies and Rewards
In today’s hangout, we reviewed the week that was — from Jeremy’s Amazon.com and cab driver experiences, to Jenny’s completion of her series on The […]
Continue reading »Deliver The Kind Of Service By Which All Others Will Be Measured
I was introduced to Shep Hyken’s story about Frank the cab driver a little over a year ago while reading the book “Moments Of Magic.” […]
Continue reading »
Taking Care Of The Customer — Regardless Of Whose Fault It Is
I have a recent customer experience that spanned an entire month but as the pieces unfolded it became all the more impressive. My wife ordered […]
Continue reading »Coffee And Customer Service: Week In Review
On this fantastic Friday, we did a hangout to discuss our week on the blog and talk about our new mobile site. We hope you […]
Continue reading »
Finding Our Happy Place In Customer Service
My good friend Al Hopper has a fun angle to his customer service blog where he compares customer service to popular movies. He was kind […]
Continue reading »
Monday Motivation: Learn From Your Missteps
I had an interesting insight while running this weekend. I have a few courses that I run pretty regularly near my house and can point […]
Continue reading »
Incriminating Evidence — Meet The Real Jenny And Jeremy
Jenny and I have had an ongoing battle from the day we started working together some nine years ago. I saw this picture of her […]
Continue reading »
Investing In Better Social Media Technology—It’s Not A Matter Of If, But When
This post was originally published on the ICMI blog on February 21, 2015. Click here to read the original article. A conversation recently took place […]
Continue reading »