Meet Cesar– Super Customer Service Ultrasound Technician
I have been on a real bad streak from a customer service standpoint. I already told you about my Customer Experience That Has Steeped Far […]
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Vote Phone.com Customer Service For People’s Choice Stevie Award
We never hide the fact on this blog that our goal is to deliver AWESOME customer service to the customers at Phone.com. While I don’t […]
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4 Key Chat Metrics For Those Of Us That Don’t Like Chat Support
This post was originally published on the ICMI blog on January 16, 2014. Click here to read the original article. I have a confession for […]
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Customer Experience Failures Are No Laughing Matter
I have the ability to think of funny memories and laugh to myself. The one problem with that is that I get disturbed looks from […]
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8 Customer Service Tips For Surviving An Outage
If you work for a tech company, it’s never a matter of whether or not you will have an outage– it’s a matter of when. […]
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A Customer Experience Concern That Has Steeped Far Too Long
I’m in a quandary and I could use some help. I am an avid drinker of green tea and have a favorite brand who shall […]
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Over Promise, Under Deliver– Initiate Meltdown Sequence
Spending an entire day indoors with young children can be brutal. We are constantly finding ways to get out of the house and be active. […]
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5 Characteristics Of Caring Customer Service
Over the past couple years, I have fallen in love with companies like Zappos, Nordstrom and Ritz-Carlton. These companies have made a name for themselves by being legendary in […]
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Monday Motivation: Emphasize The “WE” In Awesome
I received a couple Christmas gifts from colleagues this year that really stood out to me. The first was a Rubik’s cube. I was initially […]
Continue reading »Coffee And Customer Service: Resolutions
In today’s hangout, we talked about some of our resolutions for the new year both personally and in our work on the Phone.com customer service […]
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